Returns and Cancellations

Returns

Books that arrive damaged or incorrect can be replaced at no extra charge if returned within fourteen (14) days of delivery in the original packing along with the order/receipt.

If the customer has chosen a wrong item and wishes to return the book or exchange for a different one. There will be a handling fee of 25% of the list price of the item with a minimum of HK$10 per item. In general, returns will not be accepted for multiple copies of a book. Reading Plus Limited would be happy to verify the details of any particular version selected by the customer and provide additional information where possible to allow the customer to make the correct choice of version for the title.

Returns or exchanges have to be initiated by sending us a email request and the return or exchange has to be sent undamaged to us along with a copy of the order/receipt to the following address.

Address: Flat 902B, 9/F, Join-In Hang Sing Centre, 2-16 Kwai Fung Crescent, Kwai Fong, NT, Hong Kong

Tel: 3568 0168

Fax: 3007 7451

Email: hkreadingplus@gmail.com

 

Cancellations

Orders are considered valid even if payment has not yet been received. Customers who wish to cancel their orders should inform us in writing as soon as possible. Once the order has been entered and submitted to our suppliers, the order cannot be cancelled. Orders will be considered as 'returns' once we have processed your order and there will be a handling fee of 25% of the order value with a minimum of HK$10 per item.